International Shipping Available

by Melrish Jewels

Terms & Conditions

Welcome to the Olivia Pearls shopping website, operated by Melrish Jewels, registered under the laws of the United Arab Emirates (UAE). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:

  1. General
    • The terms “we,” “us,” and “our” refer to Olivia Pearls and Melrish Jewels.
    • The term “you” refers to the user or customer accessing our website.
    • By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
    • We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms and conditions.
  2. Product Information
    • We make every effort to display accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
    • The colors of products displayed on the website may vary depending on your monitor settings. We cannot guarantee that your monitor’s display of any color will accurately reflect the actual color of the product.
  3. Ordering and Payment
    • By placing an order on our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a contract.
    • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
    • Prices for our products are subject to change without notice. The price displayed at the time of purchase is the final price.
    • Payment can be made using the available payment methods on our website. We use secure payment gateways to process transactions.
  4. Shipping and Delivery
    • We offer shipping to locations within the UAE and internationally, subject to shipping fees and delivery times.
    • Delivery times may vary depending on your location and the shipping method selected at checkout. We are not responsible for delays caused by shipping carriers or customs clearance processes.
    • Risk of loss and title for products purchased from our website pass to you upon delivery of the items to the carrier.
  5. Returns and Exchanges
    • We accept returns and exchanges within a specified period from the date of delivery, subject to our returns and exchange policy.
    • To initiate a return or exchange, please contact our customer service team for assistance. Returned items must be in their original condition, unworn, and with all tags attached.
    • Refunds will be issued to the original payment method used for the purchase, excluding shipping fees and any applicable taxes or duties.
  6. Intellectual Property
    • All content on our website, including text, graphics, logos, images, and software, is the property of Olivia Pearls and Melrish Jewels and is protected by copyright and other intellectual property laws.
    • You may not reproduce, distribute, modify, or transmit any part of the website without our prior written consent.
  7. Governing Law and Jurisdiction
    • These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
    • Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

If you have any questions or concerns about these terms and conditions, please contact us for assistance. Thank you for shopping with Olivia Pearls!

At Olivia Pearls, we are dedicated to ensuring your satisfaction with every purchase. If you receive a product with manufacturing defects or if there has been an error in your order, we offer exchanges or replacements under the following conditions:

Exchanges for items of equal or greater value are available within 30 days of receiving your purchase. To initiate an exchange, kindly submit your request via our Contact Us page.

Returned Olivia Pearls products must be in new, unused condition, with all protective materials, tags, and stickers intact, and returned in their original packaging, along with all accompanying accessories and documents (such as the original receipt and Certificate of Authenticity). Please note that signs of wear, use, or alteration to the product will render it ineligible for return.

Items that have been worn, resized, engraved, or otherwise altered cannot be returned for exchange or refund.

Please note that free return shipping is only available within the UAE.

Thank you for choosing Olivia Pearls. Your satisfaction is our priority, and we are here to assist you every step of the way.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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