At Olivia Pearls, we are dedicated to ensuring your satisfaction with every purchase. If you receive a product with manufacturing defects or if there has been an error in your order, we offer exchanges or replacements under the following conditions:

Exchanges for items of equal or greater value are available within 30 days of receiving your purchase. To initiate an exchange, kindly submit your request via our Contact Us page.

Returned Olivia Pearls products must be in new, unused condition, with all protective materials, tags, and stickers intact, and returned in their original packaging, along with all accompanying accessories and documents (such as the original receipt and Certificate of Authenticity). Please note that signs of wear, use, or alteration to the product will render it ineligible for return.

Items that have been worn, resized, engraved, or otherwise altered cannot be returned for exchange or refund.

Please note that free return shipping is only available within the UAE.

Thank you for choosing Olivia Pearls. Your satisfaction is our priority, and we are here to assist you every step of the way.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.